The brick-and-mortar store closures that have swept through retail in recent years have captured a lot of attention but the purge of retail staff has actually been bigger and is often absent from the headlines according to news from The Wall Street Journal Consumers waiting longer at the checkout are certainly noticing the difference Today Macys has as many stores as it did in 2008 but it has 52 000 fewer employees JCPenney has cut twice as many workers as it has locations The pattern holds at almost every major retail outlet Target Kohls Nordstrom and Walmart whether they opened new locations or closed down shop one way or another they all saw their headcounts drop in recent years Retailers are shooting themselves in the foot trying to save pennies by lowering labor costs and thats costing them dollars on the top line said Rogelio Oliva a business school professor at Texas A M University Oliva noted that according to his research stores are understaffed by as much as 15 percent Some of the decline in employee numbers is the result of better technology which makes workers more productive come can be attributed to shifting personnel models that have consolidated a few part-time roles into single full-time positions headcounts do distinguish between part- and full-time workers But at least part of it has been a push to save on personnel costs in an era of hyper-competition and cost-cutting Some stores like Krogers Macys and DICKS Sporting Goods are rethinking the trend and hiring back staff Over the holidays DICKs added more cashiers because if theres one thing that drives me nuts its waiting at the register said Chief Executive Edward Stack On the whole however retail staffing has not kept pace with economic growth which experts now believe is exerting a high cost at the wrong time Many retailers are at the tipping point of cutting too much labor said Craig Rowley a senior partner in the retail division of Korn Ferry International an executive search firm If you cut staff every year pretty soon youre at minimal staffing You Might Also Like brick and mortar JCPenney Macys News Retail retail jobs store clerks store closures Whats Hot