Global Mobile Banking Usage Highest in India, While Sweden Sees Fastest Growth, Says Globaldata |
Global mobile banking usage highest in India while Sweden sees the fastest growth says GlobalData India leads the world for regular mobile banking usage as a proportion of online consumers with current accounts while Sweden has risen to second place in the global rankings thanks to the fastest growth of any country between 2016 and 2018 according to leading data and analytics company GlobalData Consumers in the majority of global markets both developed and developing are using mobile banking services more often than ever before In 11 of the 20 countries covered by GlobalDatas Annual Retail Banking Insight Survey the proportion of online consumers who use mobiles for banking at least once a week increased by at least five percentage points between 2017 and 2018 Overall the global proportion of frequent mobile banking users witnessed a 3 growth from 39 in 2017 to 42 in 2018 but there was significant regional variation Malaysia Australia and Italy saw the biggest increases from 2017 to 2018 all having registered double-digit growth Over the two-year period from 2016 Sweden witnessed the biggest gains driven by the efforts of its banks and regulators to encourage a cashless society At the other end of the scale India Norway Demark Canada and the US all registered negligible or negative growth Daoud Fakhri Principal Financial Analyst of Retail Banking at GlobalData says India maintains a leading position bolstered by the governments demonetization program and the rapid uptake of Paytms mobile wallet However Germany remains a significant outlier as use of mobile banking is far lower than in any other market and there has been virtually no growth in recent years Previous research by GlobalData found that security fears are a major barrier to adoption by consumers and banks need to gear up their public education programs to overcome these concerns